Frequently Asked Questions

Everything you need to know about your TORRAS experience

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for phone cases and accessories?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

Do TORRAS products come with a warranty?

Yes, all TORRAS products include a 180-day limited warranty that covers manufacturing defects. You can extend this to 12 months by registering your product on our official website.

Are your screen protectors compatible with all phone cases?

Our screen protectors are designed with 'case-friendly' dimensions, ensuring they work seamlessly with TORRAS cases as well as most third-party protective covers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout process.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.